Terms of service
Terms of Service
Last updated: June 21, 2026
1. Overview — This website and store, including all related information, content, features, tools, products, and services (collectively, the "Services"), is operated by PuzzlePup ("PuzzlePup," "we," "us," or "our"). These Terms of Service ("Terms") govern your access to and use of the Services, including any purchase you make through puzzlecookies.shop. By accessing or using the Services, you agree to be bound by these Terms and by our Privacy Policy, which is incorporated by reference. If you do not agree to these Terms, please do not use the Services. We may update these Terms from time to time; changes are effective when posted, and continued use constitutes acceptance.
2. Eligibility — You must be at least 18 years old, or the age of majority in your jurisdiction, and able to form a binding contract to use the Services or make a purchase. You represent that the information you provide is accurate and complete.
3. Accounts — You may need an account to use certain features. You are responsible for the confidentiality of your credentials and all activity under your account. Notify us promptly of any unauthorized use. We may suspend or terminate accounts that violate these Terms.
4. Products and Descriptions — We work to display our products and details — descriptions, ingredients, images, pricing — as accurately as possible, but do not warrant they are error-free, complete, or current. Colors and packaging may vary. We may modify, discontinue, or limit availability of any product at any time.
5. Pricing and Payment — All prices are in U.S. dollars and subject to change without notice. By placing an order, you authorize us and our payment processor to charge your payment method for the total, including taxes and shipping. We may cancel or refuse any order placed at an incorrect price, even after confirmation.
6. Orders — We reserve the right to refuse, cancel, or limit any order, including for suspected fraud, unauthorized activity, availability, or errors in pricing or product information. If we cancel after you've been charged, we will refund your original payment method.
7. Subscriptions (Subscribe & Save) — Certain products are available on a recurring basis.
- Recurring billing. By starting a subscription, you authorize us to charge your payment method automatically on a recurring basis at the delivery frequency you select, at the then-current price, until you cancel.
- Discounts apply only while your subscription is active and may change for future orders with notice.
- Managing or canceling. You may skip, change frequency, pause, or cancel anytime through your account or by contacting us, before the next order is processed. Changes after an order is processed apply to subsequent orders.
- Price changes. We may change subscription pricing with notice as required by law; changes apply to future orders.
8. Shipping and Delivery — Shipping options, costs, and estimated timeframes are described at checkout and in our Shipping Policy. Title and risk of loss pass to you upon our delivery to the carrier. Delivery dates are estimates, not guarantees.
9. Returns, Refunds, and Guarantee — Returns and refunds are governed by our Refund Policy. PuzzlePup offers a 30-day money-back guarantee on eligible products as described on our website and Refund Policy. To request a return or refund, contact .
10. Health and Veterinary Disclaimer — PuzzlePup products are nutritional supplements and treats for animals. They are not intended to diagnose, treat, cure, or prevent any disease or health condition, and are not a substitute for professional veterinary advice, diagnosis, or treatment. Information provided through the Services — product pages, our blog, and quizzes — is for general educational purposes only and is not veterinary advice. Always consult your veterinarian before starting any new supplement, especially if your dog has a health condition, is pregnant or nursing, or is taking medication. Individual results vary. If your dog experiences an adverse reaction, discontinue use and contact your veterinarian. You are solely responsible for decisions regarding your pet's health and care.
11. Reviews and User Content — By submitting reviews, comments, photos, or other content ("User Content"), you grant PuzzlePup a non-exclusive, royalty-free, worldwide, perpetual license to use, reproduce, display, and distribute it in connection with the Services and our marketing. You represent that you own or have rights to the content, that it is accurate, and that it does not violate these Terms or third-party rights. We may monitor, edit, or remove User Content at our discretion.
12. Acceptable Use — You agree not to use the Services to: violate any law; infringe others' rights; submit false or fraudulent information; transmit malware; interfere with or disrupt the Services; attempt unauthorized access; or scrape or harvest data without permission. We may restrict or terminate access for any violation.
13. Intellectual Property — All content on the Services — text, graphics, logos, images, product designs, and the "PuzzlePup" name and branding — is owned by or licensed to PuzzlePup and protected by intellectual property laws. You may not copy, reproduce, distribute, or create derivative works without our prior written permission.
14. Third-Party Links — The Services may link to third-party websites or services we do not control. We are not responsible for their content, policies, or practices. Use of third-party sites is at your own risk and subject to their terms.
15. Disclaimer of Warranties — To the fullest extent permitted by law, the Services and products are provided "as is" and "as available" without warranties of any kind, express or implied, including merchantability, fitness for a particular purpose, and non-infringement. We do not warrant the Services will be uninterrupted, secure, or error-free.
16. Limitation of Liability — To the fullest extent permitted by law, PuzzlePup and its owners, employees, and affiliates will not be liable for any indirect, incidental, special, consequential, or punitive damages, or loss of profits, data, or goodwill, arising from your use of the Services or products. To the extent liability cannot be excluded, our total liability will not exceed the amount you paid for the product(s) giving rise to the claim.
17. Indemnification — You agree to indemnify and hold harmless PuzzlePup and its owners, employees, and affiliates from any claims, liabilities, damages, losses, and expenses (including reasonable attorneys' fees) arising from your use of the Services, your violation of these Terms, or your violation of any law or third-party right.
18. Governing Law and Disputes — These Terms are governed by the laws of the State of Minnesota, without regard to conflict-of-laws principles. Any dispute arising out of or relating to these Terms or the Services will be subject to the exclusive jurisdiction of the state and federal courts located in Minnesota, and you consent to personal jurisdiction there.
19. Changes, Severability, and Entire Agreement — We may modify these Terms by posting a revised version. If any provision is unenforceable, the rest remains in effect. These Terms, with our Privacy Policy, Refund Policy, and Shipping Policy, are the entire agreement between you and PuzzlePup regarding the Services.
20. Contact — Questions? Contact us at or 539 North Broadway Avenue, Apt 209, Rochester, MN 55906, US.
Mobile Terms of Service
PuzzlePup · Last updated: June 21, 2026
(your Mobile Terms, included verbatim — STOP/HELP to +18336334101, , Privacy Notice linking to puzzlecookies.shop) — full text is in the saved file.