Frequently Asked Questions
Find clear answers about shipping, orders, the 30-day money-back guarantee, supplements, the Snuffle Mat, subscriptions, and PuzzlePup's giving-back work.
Shipping and orders
When will my order arrive?
Your delivery estimate appears during Shopify checkout before payment.
Where can I find my order number?
Look in your order confirmation email. Include it when you contact us so we can find your order quickly.
Returns and guarantee
How does the 30-day money-back guarantee work?
Use your PuzzlePup product as directed. If it is not a fit, contact us within 30 days of delivery and include your order number. Do not mail the product back unless our team provides instructions.
What is the standard return policy?
Unused and unopened products may be returned within 30 days of delivery in their original condition and packaging. Contact us before mailing a return.
Supplements
How do I choose the right supplement?
Start with your dog's biggest everyday concern or take the 60-second supplement quiz for a simple match and explanation.
How much should my dog get?
Follow the weight-based serving on your jar. Ask your veterinarian before use if your dog has a medical condition, takes medication, is pregnant or nursing, or has a known sensitivity.
Snuffle Mat
Can I use the Snuffle Mat with wet food?
The Snuffle Mat is designed for dry kibble. Supervise use and do not use it as a chew toy.
What kind of dogs can use it?
Dogs of many sizes can enjoy sniffing, searching, and finding. Introduce it gently and supervise every session.
Subscriptions
How do I manage a subscription?
Use the secure subscription link in your order email. Contact us if you cannot find it.
Can I change or cancel?
Use your subscription portal to view the options available for your next order.
Giving back
How does PuzzlePup give back?
Every purchase helps PuzzlePup give back to Helping Paws Service Dogs. Visit Helping Paws.