Refund policy

At PuzzlePup, we stand behind what we make. If something is not right, contact us and we will help.

Standard Returns

Unused and unopened products may be returned within 30 days of delivery. Items must be in their original condition and packaging. Contact us before mailing a return so we can provide instructions.

PuzzlePup SmartMat 30-Day Satisfaction Guarantee

You may use the SmartMat as directed with dry kibble or treats. If it is not a fit for your dog, contact us within 30 days of delivery and include your order number.

Used SmartMats are eligible under this guarantee. Once eligibility is confirmed, the purchase will be refunded to the original payment method. Do not mail the product back unless PuzzlePup provides specific return instructions.

PuzzlePup Supplements 30-Day Satisfaction Guarantee

You may use a PuzzlePup supplement as directed. If it is not a fit for your dog, contact us within 30 days of delivery and include your order number.

Opened supplement containers are eligible under this guarantee. Once eligibility is confirmed, the purchase will be refunded to the original payment method. Do not mail the product back unless PuzzlePup provides specific return instructions.

Homemade Dog Treats

Because our treats are perishable, treat sales are final. If your treat order arrives damaged or incorrect, contact us within 5 days of delivery.

Damaged or Incorrect Orders

If any product arrives damaged or incorrect, contact us at refund@puzzlepupco.com within 5 days of delivery. Include your order number and a photo of the issue.

Guarantee Limits

The SmartMat and supplement guarantees are available for purchases made directly from PuzzlePup and are limited to one satisfaction-guarantee claim per customer or household. Bulk purchases, resale purchases, duplicate claims, fraudulent claims, and abuse of the guarantee are excluded.

Contact Us

Before mailing any return, contact refund@puzzlepupco.com with your order number so we can provide instructions.